This Privacy Policy explains how b9casino collects, uses, stores, and protects the personal data of players using our Malaysia online casino and sportsbook platform.
A summary of how b9casino handles your personal data and the rights you hold as a player.
You may request a copy of the personal data b9casino holds about you at any time. We will respond to verified access requests within 30 days of receipt.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Update your profile from your Account settings or contact support.
You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to our legal and regulatory retention obligations.
You may object to the processing of your personal data for direct marketing purposes at any time. Opt-out instructions are provided in every marketing communication we send.
Where technically feasible and legally applicable, you may request a structured, machine-readable copy of personal data you have provided to b9casino directly.
b9casino implements industry-standard technical and organisational security measures — including SSL encryption and access controls — to protect your personal data from unauthorised access.
In this Privacy Policy, the following terms have the meanings set out below:
This Privacy Policy applies to all Personal Data collected by b9casino through the Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and general Platform use. It does not apply to third-party websites or services that may be referenced on the Platform.
b9casino is the data controller responsible for Personal Data collected through the Platform. As data controller, b9casino determines the purposes and means by which your Personal Data is processed. For all privacy-related enquiries, data subject requests, or complaints, you may contact b9casino's data protection contact using the details set out in Section 15 of this Policy.
b9casino processes data in accordance with the requirements of its applicable gaming licence jurisdiction and the data protection principles recognised thereunder, which include lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
b9casino collects the following categories of Personal Data:
b9casino collects your Personal Data through the following means:
b9casino processes your Personal Data for the following purposes and on the following legal bases:
6.1 b9casino does not sell or rent your Personal Data to third parties for their own commercial or marketing purposes.
6.2 b9casino may share your Personal Data with the following categories of recipients where necessary and on a strict need-to-know basis:
6.3 All third-party service providers with whom b9casino shares Personal Data are required to maintain appropriate data protection standards and to process Personal Data only for the purposes for which it was shared.
7.1 b9casino uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device by a website to remember information about your visit.
7.2 b9casino uses the following types of cookies:
7.3 You may manage or delete non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.
8.1 b9casino retains your Personal Data for as long as your Account remains active and for such period thereafter as is required to fulfil our legal, regulatory, and contractual obligations.
8.2 Specifically:
8.3 Following the expiry of applicable retention periods, b9casino will securely delete or anonymise your Personal Data.
9.1 b9casino implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Security measures include:
9.2 In the event of a data security breach that is likely to result in a risk to your rights and freedoms, b9casino will notify affected players and relevant authorities in accordance with applicable legal requirements.
9.3 While b9casino takes all reasonable precautions, no internet transmission is completely secure. You acknowledge that transmitting data over the internet carries inherent risks and that b9casino cannot guarantee absolute security of data in transit.
b9casino may transfer your Personal Data to service providers or infrastructure hosted in countries outside Malaysia. Where such transfers occur, b9casino ensures that appropriate safeguards are in place to protect your Personal Data — including contractual protections equivalent to those required under applicable data protection law in our licensing jurisdiction. By using the Platform, you acknowledge and consent to such transfers where necessary for the provision of the b9casino service.
Subject to applicable law and our legal retention obligations, you have the following rights in relation to your Personal Data held by b9casino:
To exercise any of the above rights, please contact b9casino's data protection team at [email protected]. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.
The b9casino Platform is strictly for persons aged 21 years or older. b9casino does not knowingly collect Personal Data from persons under the age of 21. If b9casino becomes aware that Personal Data has been collected from a person under 21 without parental consent (where applicable), such data will be deleted immediately and the associated Account closed. If you believe that a person under 21 has registered an Account on b9casino, please contact us immediately at [email protected].
13.1 With your consent, b9casino may send you promotional emails, SMS messages, or Platform notifications about offers, bonuses, new games, and Platform updates relevant to Malaysian players.
13.2 You may withdraw your consent to marketing communications at any time by: (a) clicking the unsubscribe link in any marketing email; (b) updating your marketing preferences in your Account settings; or (c) contacting b9casino support at [email protected].
13.3 Withdrawal of consent to marketing does not affect the lawfulness of processing carried out on the basis of consent prior to its withdrawal. Transactional and account-related communications (such as deposit confirmations, withdrawal notifications, and security alerts) are not marketing communications and will continue to be sent regardless of marketing preferences.
b9casino reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email to their registered address and/or by posting a prominent notice on the Platform. The "Last Updated" date at the top of this Policy will be revised accordingly. Continued use of the Platform following notification of an amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
For any questions about this Privacy Policy, to exercise your data rights, or to make a complaint about b9casino's handling of your Personal Data, please contact us:
Email: [email protected]
Live Chat: Available 24/7 via the b9casino Platform
Response Time: Data subject requests are handled within 30 days. General enquiries are typically responded to within 24 hours.
If you are not satisfied with b9casino's response to your privacy complaint, you may have the right to escalate the matter to the relevant data protection or gaming regulatory authority in the applicable licensing jurisdiction.
Your data is protected. Your games are fair. Your payments are in MYR. b9casino — built for Malaysian players.
🔞 Must be 21 years or older to play. Please gamble responsibly.